How can I contact Softelectronic?
Are there special requirements for packing and sending a defective device for repair?
Do I get a warranty for the repaired device or module?
What is the delivery time and shipping costs?
What is the abbreviation for my device?
You can reach us via our contact page.
The repair costs are calculated after receiving the defective module and subsequent diagnostics.
The repair time depends on the defect of the device or module. In most cases, the device or module will be repaired within 3 business days.
Please contact us by phone or via the contact form on the website before sending any device or module for repair. We will give you specific instructions for packing your device or module.
Payment is due after repair and before shipping back to you.
- Cash on delivery – only for Bulgaria!
- Bank transfer
- PayPal and all credit and debit cards connected to it
We provide a warranty for each repair we perform. The warranty period varies for the different repairs we offer. The warranty covers the shipping / transportation costs.
Delivery Time and Shipping Costs
For Bulgaria, we use preferential services of the logistics companies Econt Express and Speedy. Delivery takes one business day. For international deliveries we work with our partner DHL Express. Delivery time and shipping costs depend on the location (country) of the customer and the volume / weight of the packaging. In order to calculate the exact delivery and transport costs we need the country of origin and package sizes in centimeters A x B x C.
Estimated transit shipping time with DHL Express
Europe – 1-2 business days
North America – 2-3 business days
South America- 2-3 business days
Asia – 2-3 business days
Africa – 2-4 business days
Australia – 2-4 business days
Legend of most common abbreviations
ECU - Engine Control Unit
ECU - Electronic Control Unit
PLD - Engine Control Unit (in Trucks)
PMS - Ignition Control Unit
MSG - Motor Steuergerät /Zündsteuergerät = PMS
EI - Electronic Ignition (includes Distributorless Ignition System, formerly DIS)
EHCU -Electronic Hydraulic Control Unit
ACM - Airbag Control Module
ACM - Audio Control Module
ME - Fuel Control Unit
BCM - Body Control Module
TCM - Transmission Control Module
EBCM - Electronic Brake Control Module
ESP - Electronic Stability Program
ABS - Antilock Brake System
EBS - Electronic Brake System
EBC - Electronic Brake Control
EBM - Electronic Brake Module
ASD - Automatisches Sperr Differential/ Automatic Locking Differential
ABC - Active Body Control
A/C - Air Conditioning
ACC- Automatic Climate Control
ECC - Electronic Climate Control
ACC - Adaptive Cruise Control
ADAS - Advanced Driver Assistance System
ADC - Automatic Distance Control
ADL - Automatic Door Lock
EHB - Electro-Hydraulic Brake
ASR - Acceleration Slip Regulation
DPF - Diesel Particle Filter
FWD - Front Wheel Drive
RWD - Rear Wheel Drive
4WD - Four Wheel Drive
AWD - All Wheel Drive
ICC - Intelligent Cruise Control
ASTC - Automatic Stability and Traction Control
LPG - Liquefied Petroleum Gas
MAF - Mass Air Flow
TPS - Throttle Position Sensor
AMM - Air Mass Meter
MAP - Manifold Absolute Pressure
MSRP - Manufacturer’s Suggested Retail Price
OEM - Original Equipment Manufacturer
P/N - Part Number
RPM - Revolutions per Minute
GPS - Global Positioning System
IC - Integrated Circuit
RAM - Random Access Memory
ROM - Read Only Memory
EPROM - Erasable Programmable Read Only Memory
PCI - Programmable Communications Interface
PCI - Programmable Controller Interface
OBD II - On Board Diagnostics, Generation 2
LED - Light Emitting Diode
ETC - Electronic Transmission Controller
EPS - Electronic Power Shift (in Trucks)
A/T - Automatic Transmission
CVT - Continuously Variable Transmission
DSG - Direct Shift Gearbox
DTC - Diagnostic Trouble/Error Code
Last updated on 25.10.2018.